Job Description

Salary Range: $55,000.00-$70,000.00

Job Posting End Date: October 7, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Advanced proficiency in working with CSV, Text, Excel, Word and PDF file formats

• Ability to perform advanced functions in Excel including VLOOKUPS and IF/THEN statements

• Proficient in using Text Editors for analyzing data in fixed-length format

• Ability to compare, analyze, troubleshoot and identify discrepancies within a data file

• Knowledge of EDI file testing and/or file processing required

• Experience in the insurance industry and underwriting preferred

• Basic / Intermediate understanding of Enrollment Technologies, including 3rd party enrollment  software providers’ offerings and requirements, as well as key trends and players in the  enrollment technology space

• Excellent oral, written, and interpersonal communications skills to effectively interact with  internal/external customers, all levels of management, and the ability to communicate technical  aspects and present findings effectively; ability to maintain professionalism

• In depth knowledge of Aflac products, eligibility requirements and systems related to account  management and enrollment

Education & Experience Required

• Bachelor's Degree In Business Administration, Information Systems, Computer Science, or a related field
• 4 years of professional work experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience successfully leading business and technological projects in a dynamic environment
• Experience in the insurance industry

Principal Duties & Responsibilities

• Reviews internal audit results and system-generated error logs in order to identify errors and  determine global solutions needed for internal and external partners; reviews all case documents  and associated content against data within available systems / reporting to ensure data is  accurate; partners with Digital Services, Production Support, Product Owner office and Digital  Data Partnership team(s) to resolve the root causes of identified errors and avoid reoccurrence;  identifies and communicates needed system and process enhancements to associated leadership  to drive operational efficiency and ease of doing business.

• Works with internal parties to ensure Aflac’s enrollment systems are updated to support incoming  case documents and eligibility criteria per current enrollment partner capabilities; works with  enrollment implementation teams to identify process improvements for enrollment delivery effectiveness and performance; recommends process exceptions to leadership when necessary

• Monitors Secure File Transfer protocols per client / vendor, and ensures that correct file-naming  conventions are consistently utilized; leverages EDI mapping guidelines at a client/ vendor level to  ensure compliance to all business requirements; troubleshoots critical and complex escalated issues for the team

• Communicates complex technical concepts simply and effectively to nontechnical team members/customers; serves as a resource for less-experienced team members using experience and advanced skills to assist in the attainment of department/organizational goals

• Performs other duties as required

Total Rewards

The salary range for this job is $55,000.00 to $70,000.00. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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