Reports To: Family Support Manager
Classifications: Full-Time
FLSA: Non-Exempt
Pay Rate: $26-$30 (DOE)
Hours Per Week: 40 Hours Per Week (Evenings required and Weekends as needed)
Benefits Eligible: Yes (Medical, Dental, Vision, 401k + Employer Match, Vacation & Floating Paid Holidays)
Department: Family Services
Work Location: Mission Potrero Site (Satellite Site; Travel is Required)
Start Date: Immediately
The Organization
Good Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco's Mission District. Its mission is to help low-income families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.
Position Summary
Under the direction of the Family Support Manager, this position is responsible for promoting the well-being of low-income families through culturally relevant, strength-based services including education, support, advocacy, case management, and linkages to community services and resources. This position is designed to strengthen the ability of parents to support the healthy development and success of their children and is responsible for providing both individual support and group-based programming to Spanish-speaking families.
Specific Responsibilities
Working closely with the Family Services Managers to plan and implement strategies for outreach and coordination of services with communications with collaborative partners
Represent Good Samaritan and participate in provider meetings in person or virtually with community partners to build new connections to expand support for families
Provide case management to 13-15 families per year, or as agreed upon with supervisor, working with each family for 3-6 months or participants with families who have immediate or short-term needs
Perform family advocacy work to 28–30 families per year who have immediate or short-term needs as scheduled with a supervisor and/or as time permits
Conduct intake, assessment, and service plan development collaboratively with families
Assist families in identifying their own needs and strengths and to set and reach their own goals
Coordinate and initiate referrals between Good Samaritan FRC and other relevant community resources; monitor progress of referrals and actively engage with clients in the effort to support the goal of successful and sustained engagement of services.
Teach and model skills and strategies for accessing services, goal setting, problem solving, conflict resolution, communication, parenting, and other areas relevant to family's well-being
Attend offsite meetings and accompany families to their appointments and hearings as necessary to offer emotional support and translation assistance
Facilitate, co-facilitate, coordinate and/or assist in person or virtually with workshops, curriculum-based classes, support groups and/or other activities for families
Explain Good Samaritan programs to community members, service providers and new participants
In coordination with team, conduct outreach and participant recruitment for each assigned program activity
Work with Mental Health Consultant when participants require further intervention and/or referrals
Maintain intakes, assessments, case notes, files, and other documentation and data for each program activity
Meet weekly with supervisor as scheduled
Attend mental health consultation and other meetings as scheduled
Participate in a variety of case-related meetings at family, agency and multi-agency levels
Participate in training opportunities which are deemed beneficial to professional growth and position
Work closely with agency staff and team to ensure referrals, services, and resources are fully integrated within the cross-sector collaboration.
Comply with the legal standards for mandated reporting
Ensure that programs and services are aligned with Good Sam's Mission and Vision
Other Responsibilities
Ability to promote, maintain, and contribute consistently to a positive work culture and team environment
Ability to demonstrate professionalism and respect in communication in all situations and with all stakeholders (participants, staff, parents, teachers, partners, etc.)
Ability to be flexible and responsive to a variety of student and programmatic needs
Other job-related duties as assigned
Minimum Qualifications
BA in Social Work/related field or equivalent years of experience
Minimum of one-year experience in case management or related case work
Experience in client interviewing, assessment, and service plan development
Experience working with Latino immigrant population and understanding of immigrant issues
Experience with facilitation of workshops, classes and/or support groups
Excellent and careful attention to detail
Ability to work in a fast ‐ paced, high need environment
Must possess good organizational and time-management skills
Demonstrate good judgment and have excellent problem-solving abilities
Always maintain a professional demeanor and always maintain confidentiality
Must be able to work evenings and weekends as needed
Must be self-motivated, have excellent work ethic and be able to work independently
Proficient in Outlook Suite (Word, Mail, Excel, etc.)
Desired Qualifications
Experience working in a Family Resource Center
Education or training in Child, Adolescent and/or Family Development, or related field
Certification or experience in the facilitation of parenting classes or other evidence-based curriculums
Experience designing/modifying curriculum for support groups, child development, child oral health workshops and/or infant massage classes
Education, training, and/or experience in public health or clinical care; relevant certification preferred.
Ability to work independently and as part of a team
Data Entry experience (Salesforce, CMS platforms)
Requirements
Must clear full background check (Department of Justice, FBI, and Child Abuse Index)
Candidates must go through a background check after a conditional offer is made.
Must have TB clearance
Bilingual (Spanish and English; reading/writing/speaking)
Travel required (accompaniment to appointments)
Physical Requirements
This position is set in an Office and Community-based environment. The physical and environmental demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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