Job Description

Position Summary

We are seeking a professional friendly and organized Front Desk Dental Receptionist to join our dental practice on Long Island. The ideal candidate will provide exceptional patient service while efficiently managing front-office operations scheduling insurance verification patient check-in/check-out and telephone communications.

The successful candidate should be comfortable working in a busy dental office have excellent communication skills and demonstrate a warm professional demeanor with patients families and staff.

Essential Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient check-in and check-out procedures.
• Answer and direct incoming telephone calls in a courteous and timely manner.
• Schedule confirm reschedule and coordinate patient appointments.
• Maintain an organized and accurate appointment schedule.
• Verify dental insurance eligibility and benefits.
• Obtain and update patient demographic insurance and contact information.
• Review treatment plans copayments deductibles and estimated patient responsibilities when appropriate.
• Collect copayments balances and other patient payments.
• Process insurance claims and assist with insurance-related questions.
• Maintain accurate and confidential patient records in accordance with HIPAA requirements.
• Communicate effectively with dentists hygienists dental assistants and office management.
• Coordinate referrals records and communications with outside dental or medical providers as needed.
• Monitor the front desk waiting room and overall patient experience.
• Assist with maintaining a clean professional and welcoming reception area.
• Handle administrative duties including scanning filing data entry correspondence and other office tasks.
• Follow office policies procedures and established patient-care standards.
• Maintain a high level of professionalism and confidentiality at all times.

Qualifications

• High school diploma or equivalent required.
• Previous dental office medical office or healthcare front-desk experience preferred.
• Experience with dental insurance and dental practice management software preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance and positive welcoming attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable handling sensitive patient and financial information.
• Basic computer proficiency including email scheduling systems and electronic records.
• Ability to work effectively as part of a team.

• Knowledge of dental terminology and common dental procedures.
• Familiarity with PPO dental insurance eligibility verification and claims.
• Experience with dental practice management systems.
• Strong appointment scheduling and patient-flow management skills.
• Ability to discuss treatment costs and insurance benefits professionally and accurately.

Compensation and Benefits: $30.00$35.00 per hour depending on experience and qualifications.

Required Experience:

Junior IC

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