Job Description

Job Description

Job Description

We are seeking a friendly, motivated, and experienced Dental Receptionist to be the welcoming first point of contact for our patients. Prior treatment coordination experience is a plus, and we offer the opportunity to grow into a Treatment Coordinator role. Our private orthodontic practice combines cutting-edge technology with exceptional care in a warm, family-oriented environment. Our team enjoys working with children and is dedicated to creating a positive experience for every patient. A minimum of one year of dental office experience is required.

Position: Receptionist/Scheduler/TC

Office: PhD Orthodontics
Location: 8202 Huntington Dr Unit B, San Gabriel, CA, 91775
Employment Type: Full-time: 32-40h/week, 2 half-day Saturday permonth, willing to travel to 2nd location 1day/week

Key Responsibilities

• Answer phone calls and respond to patient and parent inquiries about Brace/Orthodontics.
• Schedule appointments and maintain an organized office schedule.
• Verify dental insurance benefits.
• Present orthodontic treatment plans and help patients understand their recommended care, braces, Invisalign, explain the treatment process and estimated timeline.
• Discuss treatment fees, insurance estimates, payment plans, and financial agreements.
• Assist with insurance claims, payment tracking, and patient account follow-up.
• Check patients in and out and maintain accurate patient records.
• Follow up with prospective patients and families after consultations to answer questions and help them begin treatment.

Qualifications

• Minimum 1 year of dental front office experience required.
• Experience working in dental office.
• Confidence explaining treatment options and financial arrangements clearly and compassionately.
• Excellent communication, customer service, and multitasking skills.
• Comfortable working with children, teens, parents, and adult patients.
• Strong computer and organizational skills, with the ability to learn modern orthodontic software quickly.
• Current CPR certification.

Preferred

• Orthodontic office experience is a plus.
• Sale experience is a plus.
• Experience with orthodontic treatment coordination, insurance verification, billing, and payment plans, dental managment software, digital workflows.
• Chinese speaking is preferred (not required).

What We Offer:

• If no treatment coordination experience, we offer professional paid training in orthodontic treatment coordination, insurance billing, and office management.
• Opportunities to grow in higher level within a modern orthodontic practice.
• Compensation based on experience, performance-based incentives for converting orthodontic consultations into treatment starts.

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